INTERNATIONAL EXPRESS DELIVERY

From our workshops in Fès, directly to your home, anywhere in the world.

International Delivery Areas

CUIROMA GROUP SARL, the company operating the site Tapiroma.com, ships its handcrafted creations worldwide via premium international express transport services, among the most reliable in the world.

Our main logistics partners are: FedEx International Priority, DHL Express, and in some cases UPS Express.

In about 90% of shipments, packages are delivered via FedEx Express Priority, our main partner.

In certain logistical cases or depending on the destination, your package may also be shipped by DHL Express or UPS Express. This is completely normal and does not affect the quality of service or delivery speed.

Pricing and Shipping Fees

Delivery fees vary depending on the product category ordered:

• Genuine leather poufs, genuine leather cushions, and wool cushions: worldwide delivery starting from €21;
• Rugs: worldwide delivery starting from €39.

The exact price will be indicated to you at the time of order confirmation, before any payment.

Manufacturing and Processing Times

At Tapiroma, each rug is handcrafted upon receipt of your order.

It is not a stock product, factory product, or imported product.

It is a custom creation, made by several specialized artisans, through a manual process spanning several days.

The manufacturing and processing time is generally 21 to 30 business days in most cases.

This time may be extended during certain periods of the year, notably:

• Aïd Al Adha;
• Aïd Al Fitr;
• Traditional artisan holiday periods.

Order Tracking

Once your order is shipped, you will receive your tracking number by email to follow your package in real time until it reaches your address.

Changing the Delivery Address

You can change your delivery address as long as your order has not yet been shipped.

The change is possible to any country in the world.

Once the package is handed over to the carrier and the tracking number is generated, no changes are possible.

We therefore recommend that you contact us as soon as possible at: contact@tapiroma.com

Handling Delivery Delays

If you have not yet received your order within the indicated timeframes, this does not mean it is lost.

Each order is carefully handled, individually, and the artisanal manufacturing of a rug takes time.

We ask you not to open a dispute and to contact us directly to find a quick solution.

Customer Service and Support

Our team is available to assist you:

Email: contact@tapiroma.com
Online chat at www.tapiroma.com

Premium Logistics and Tracking

• Full real-time tracking (FedEx / DHL / UPS)
• Express door-to-door delivery
• Secure and professional packaging
• Delivery to over 200 countries and territories
• Responsive customer support

Logistics Commitment

CUIROMA GROUP SARL has a dedicated team that continuously monitors all orders, from manufacturing in our workshops in Fès to final delivery.

We work in coordination with our transport partners and, when necessary, with international customs services to facilitate and speed up package clearance.

Tapiroma — Authentic craftsmanship. Global quality. International express delivery